TRANSFORMATIONS

Typical duration: 10-12 weeks

Y1 Target ROI: 2-4x

Most strategies or transformations fail to deliver on either the scope, the time, or the budget...or sometimes all three!

The root causes probably sound familiar:

1) Lack of clarity on where we are today.

2) Unrealistic or unclear end state.

3) Unclear path between ‘here’ and ‘there’.

4) Poor delivery structure / sponsorship.

5) Poor MI / reporting prevents course correction.

It can often be very difficult to see ‘the wood for the trees’ for existing employees plus targets and deadlines mean that it’s no-one’s “day-job”

An objective assessment is likely very valuable but conventional consultancies come with extensive cost and resource implications.

We can help if you are experiencing one of the problem statements or are embarking on a transformation & want to do it right from day 1.

We will provide an objective assessment, structure and expertise to ensure that you unlock the value you are hoping to create.

• Diagnostic to build robust fact base.

• Aligning stakeholders on where we are today and where we want to be.

• Co-creating a logical, incremental programme of deliverables to deliver.

• Mobilisation framework & onboarding for
project team + early life support as required

• Establishing robust MI & reporting.

Digital Transformation: Large specialist Insurer
• Created a business case to fund transformation.

• Identified customer needs via journey analysis.

• Created new web journeys and deployed
deflection technology to boost adoption.

• Increased online usage by 4.5x.

• This drove increased customer satisfaction and annual savings of >£10m.

Group Marketing Formation: Challenger bank
• Restructure to combine 5 previously disparate marketing teams (55 FTE) into a single function.

• Process re-engineered all prior and to-be
tasks, embedded into a revised structure

• 100% SLA during the transition period with target cost savings achieved + improved engagement.

• Transformation delivered in 3 months.