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CULTURE 2.0
Typical duration: 8-10 weeks
Y1 Target ROI: 3x
Typical problem statements
Two renowned culture phrases we love are:
”Culture eats Strategy for breakfast”
Peter Drucker
“It’s what people do when no-one is looking”
Herb Kelleher
Some companies look at eNPS score twice a year and believe that this helps us understand their people. Or they rely on other metrics such as attrition, but are these lead or lag indicators?
Many have repeated attempts to re-brand their people efforts with catchy headlines and creative but without the substance that actual makes a difference.
This is quickly seen through by employees and ends up having an adverse effect on engagement, loyalty and talent acquisition.
Our approach & Solution
We start with establishing value at stake and ensuring appropriate sponsorship for change. We then move to your data – current & trends
• eNPS/ engagement surveys
• Attrition & Absence
• Vacancies / Time to hire / Talent pipeline. Next, we fill any gaps in data with quick surveys and complete the picture with interviews with key employee groups to form a holistic view.
This enables us to create a series of agreed ‘problem statements’ to remediate with a series of targeted deliverables across a 24-month period.
These deliverables are then put into a strategic framework, with accountable owners, governance, tracking and engaging launch comms
Case Study
Cultural Reset: Challenger bank
Our brief was to produce a People Strategy to remediate core issues of high attrition, poor engagement and a silo-mentality.
• Problem statements defined in 3 weeks.
• Core team mobilised with 3-day offsite.
• 5 workstreams were developed to solve these issues.
• Secured board approach for 3-year investment.
• Full launch plan developed and delivered.
• Positive launch reception from >2k.
colleagues Early life support provided
The client has seen a 30% reduction in churn and a move from negative to positive eNPS with further deliverables still to come.